Octofi for Call Centers

Handle challenges head on

Tackle the critical pains that every Call Center faces while saving time

Unpredictable call volumes

Adjust staffing levels on the fly based on your load with real-time visibility

Employee absenteeism

Reduce stress and increase transparency with a self-service PTO management system

Inefficient Scheduling

Easily manage rotating shifts and ensure continuous coverage with smart scheduling tools.

High Turnover Rates

Prevent burnout and improve retention with balanced scheduling and shift management.

Analytics & Reporting

Gain insights into workforce performance through detailed and actionable metrics.

Track KPIs and enhance them with Octofi productivity data

Optimize staffing decisions and reduce workflow inefficiencies

Integrate Octofi data into your current data & analytics platforms

"Our support team thrives with Octofi. The platform helps us forecast demand, optimize shift coverage, and ultimately provide a better experience for our customers."

Josh Brown

Head of Security Operations

Octofi Workforce Management in Action

Octofi helps teams optimize scheduling, reduce administrative overhead, and improve operational efficiency. See how businesses are saving time and cutting costs with our powerful workforce management platform.

80%

Faster Scheduling

32%

Reduction in Labor Cost

99.9%

Uptime & Reliability

Simple Transparent Pricing